Technology Supporter

Job Description

Future International Education UK LTD is hiring a dedicated Technology Supporter to ensure the seamless operation of our educational platforms and provide exceptional support to our teaching staff and students. This role is essential for maintaining high standards of technical reliability and user satisfaction.

Responsibilities

• Provide first-line technical support to educators and students.
• Monitor system performance and troubleshoot technical issues.
• Assist in the installation, configuration, and maintenance of hardware and software.
• Train users on the effective use of educational technology tools.
• Document and escalate complex technical issues to the development team.

Preferred Qualifications

• Degree in Information Technology, Computer Science, or related field.
• Experience in a technical support role within the education sector.
• Knowledge of troubleshooting educational software and platforms.

Requirements

• Strong problem-solving and communication skills.
• Technical certifications such as CompTIA or ITIL are a plus.
• Ability to work independently and manage time effectively.

Benefits

• Competitive salary and benefits.
• Opportunities for career advancement.
• Collaborative and innovative work environment.